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A Film by Life & Purpose

Raymond
Ariwoola

People & Culture Leader · Dubai, UAE

Enter Connect
01

The Story

Photo coming soon

I'm a Strategic People & Culture Leader with over a decade of experience driving enterprise-wide transformation across people enablement, knowledge management, learning & development, and purpose-led engagement. Based in Dubai, I specialize in designing and executing frameworks that unify leadership, enhance organizational health, and translate strategy into meaningful employee experiences.

0
Years of
Experience
0
Employees
Impacted
0
Customer
Journeys
0
Self-Service
Solutions
English (Full Professional) · Yoruba (Professional Working)
02

The Chapters

Sep 2024 — Present

Knowledge Office Lead, People & Culture

Emirates NBD · Dubai, UAE

  • Change management strategies for 10,000+ staff, improving call handling, NPS and CSAT
  • Deployed Gen AI tools increasing front-line productivity
  • Reduced search time from 3 min to 30 sec
  • KPI dashboards ensuring program ROI
Feb 2023 — Sep 2024

Content & Knowledge Experience Lead, Group CX

Emirates NBD · Dubai, UAE

  • Led 20+ enterprise knowledge and digital enablement initiatives
  • Increased content utilization by 75% across business units
  • Launched 50+ engagement activities boosting visibility
  • KM Platform training for 2,500+ frontline staff
Jan 2019 — Jan 2023

Customer Experience Digital Transformation Lead

Emirates NBD · Dubai, UAE

  • Owned OCOP spanning website, chatbot, and IVR
  • Led public website revamp for 240+ self-service solutions
  • Designed 100+ digital customer journeys
  • Bridged Business, IT, CRM, Risk, and Legal
Mar 2021 — Sep 2022

Training Manager, Learning & Development

Emirates NBD · Dubai, UAE Concurrent

  • Designed training programs for system implementations
  • Created facilitator guides, e-learning modules, assessments
  • Aligned L&D with business priorities for digital adoption
Jun 2015 — Jan 2019

Senior Subject Matter Expert

Emirates NBD (Tanfeeth) · Dubai, UAE

  • Mentored colleagues on technical tools and process enhancements
  • Authored user guides, training docs, and knowledge-sharing materials
03

The Arsenal

🧠 Knowledge & Learning

Knowledge Management Strategy Knowledge Base Design & Maintenance Digital Learning Solutions Blended Learning Programs Instructional Design Curriculum Development Learning Needs Analysis

🚀 Strategy & Leadership

L&D Strategy Change Management & Process Improvement Project Management (Agile) Project Management (Waterfall) Stakeholder Engagement KPI Tracking & Reporting

💡 Digital & Technical

SharePoint ServiceNow Sitecore CMS Oracle Cloud (OCI) Python JavaScript Data Analysis ITIL Practices

🎯 Customer & Experience

Customer Experience Design Digital Transformation Content Strategy Training Facilitation Service Excellence Omni-Channel Strategy
04

The Foundation

🎓

MSc in Computer Science

IUBH University of Applied Sciences

In Progress
🎓

BSc in Computer Science

Olabisi Onabanjo University

Completed
📜

CS50: Intro to Computer Science

Harvard University (via EDX)

Completed
📜

Associate's in Computer Science

Lagos City Computer College

Completed

🏅 Certifications

Python: Data Analysis Analytics Using Python — Masterclass Python Essential Training Certified Associate Certificate of Gratitude

🏆 Honors & Awards

Aspire Awards — Emirates NBD
05

The Reel

🌐

Omni-Channel Optimization Program

Owned and delivered OCOP spanning website transformation, chatbot enablement, and EVA-IVR enhancement, creating consistent end-to-end customer experiences.

Digital StrategyCX DesignOmni-Channel
📚

Enterprise Knowledge Platform

Redesigned knowledge architecture that reduced average search time from 3 minutes to 30 seconds, enabling faster decision-making across 10,000+ employees.

Knowledge ManagementInformation Architecture
🤖

Gen AI Productivity Suite

Implemented Gen AI tools across front-line staff to increase productivity and enhance customer interactions, driving measurable improvements.

Gen AIAutomationProductivity
🎯

Website Revamp & Self-Service

Led complete public website revamp driving self-service adoption for 240+ services through improved UX and structured customer journeys.

UX/UISelf-ServiceDigital Adoption
06

The Credits

I'm always open to exploring new opportunities, collaborations, and meaningful conversations around people strategy, digital transformation, and organizational growth.

raymondariwoola@gmail.com LinkedIn +971 52 151 5432
Send Me a Message