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People & Culture Leader

Raymond
Ariwoola

Driving enterprise-wide transformation through people enablement, knowledge management, and purpose-led engagement for over a decade.

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About

Strategic vision meets
human-centered execution

A Strategic People & Culture Leader with 10+ years of experience designing and executing frameworks that unify leadership, enhance organizational health, and translate strategy into meaningful employee experiences. Expert in learning strategy, digital transformation, and cultural innovation.

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Years of Experience
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Employees Impacted
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Customer Journeys
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Self-Service Solutions
Languages English (Full Professional) Yoruba (Professional Working)

Experience

Professional Journey

A decade of driving transformation at one of the Middle East's leading financial institutions.

Sep 2024 — Present
Emirates NBD

Knowledge Office Lead, People & Culture

Enabling large-scale change and system adoption across 10,000+ employees through data-driven learning, knowledge, and capability enablement.

Change management strategies for 10,000+ staff — improved call handling, NPS, and CSAT scores
Deployed Gen AI tools to increase productivity across front-line operations
Reduced average search time from 3 minutes to 30 seconds via improved knowledge architecture
Designed KPI-driven dashboards ensuring program effectiveness and ROI
Feb 2023 — Sep 2024
Emirates NBD

Content & Knowledge Experience Lead

Drove enterprise content and knowledge enablement to accelerate digital adoption and strengthen customer and employee experience outcomes.

Led 20+ enterprise knowledge and digital enablement initiatives
Increased content utilization by 75% across business units
Launched 50+ engagement activities boosting article visibility
Delivered KM Platform training for over 2,500 frontline staff
Jan 2019 — Jan 2023
Emirates NBD

CX Digital Transformation Lead

Led group-wide omni-channel transformation across Emirates NBD and Emirates Islamic, simplifying customer interactions and accelerating digital adoption.

Delivered the Omni-Channel Optimization Program (OCOP) spanning website, chatbot, and IVR
Led complete public website revamp driving self-service adoption for 240+ services
Designed 100+ customer journeys enabling digital service requests
Bridged Business, IT, CRM, Risk, and Legal teams
Mar 2021 — Sep 2022
Emirates NBD
Concurrent

Training Manager, L&D

Enabled enterprise system adoption and workforce readiness through targeted learning programs and instructional design.

Designed and evaluated training for system implementations and compliance
Created facilitator guides, e-learning modules, and assessments
Jun 2015 — Jan 2019
Emirates NBD (Tanfeeth)

Senior Subject Matter Expert

Supported L&D and business projects by evaluating systems and recommending innovative solutions.

Mentored colleagues on technical tools and process enhancements
Authored user guides and knowledge-sharing materials

Expertise

Core Competencies

01

Knowledge & Learning

Knowledge Management Strategy Knowledge Base Design & Maintenance Digital Learning Solutions Blended Learning Instructional Design Curriculum Development Learning Needs Analysis
02

Strategy & Leadership

L&D Strategy Change Management & Process Improvement Agile Project Management Waterfall Stakeholder Engagement KPI Tracking & Reporting
03

Digital & Technical

SharePoint ServiceNow Sitecore CMS Oracle Cloud (OCI) Python JavaScript Data Analysis ITIL
04

Customer Experience

CX Design Digital Transformation Content Strategy Service Excellence Omni-Channel Training Facilitation

Education

Academic Background

In Progress

MSc in Computer Science

IUBH University of Applied Sciences

Completed

BSc in Computer Science

Olabisi Onabanjo University

Completed

CS50: Introduction to Computer Science

Harvard University (via EDX)

Completed

Associate's Degree in Computer Science

Lagos City Computer College

Certifications

Python: Data Analysis
Analytics Using Python — Masterclass
Python Essential Training
Certified Associate
Certificate of Gratitude

Honors & Awards

Aspire Awards — Emirates NBD

Portfolio

Key Initiatives

Enterprise-scale programs that delivered measurable business impact.

01

Omni-Channel Optimization Program

Delivered OCOP spanning website transformation, chatbot enablement, and EVA-IVR enhancement for consistent end-to-end customer experiences.

Digital Strategy CX Design
02

Enterprise Knowledge Platform

Redesigned knowledge architecture reducing average search time from 3 minutes to 30 seconds across 10,000+ employees.

Knowledge Mgmt Info Architecture
03

Gen AI Productivity Suite

Implemented Gen AI tools across front-line staff driving measurable improvements in productivity and customer interactions.

Gen AI Automation
04

Website Revamp & Self-Service

Led public website revamp for Emirates NBD and Emirates Islamic, driving self-service adoption for 240+ services.

UX/UI Self-Service

Testimonials

What People Say

"

Raymond brings a unique blend of strategic vision and hands-on execution. His ability to translate complex transformation goals into actionable programs is truly remarkable.

— Colleague
Emirates NBD
"

His knowledge management initiatives fundamentally changed how our teams access and share information. The impact on productivity and decision-making has been outstanding.

— Colleague
Emirates NBD

Contact

Get In Touch

I'm always open to exploring new opportunities, collaborations, and meaningful conversations around people strategy, digital transformation, and organizational growth.

raymondariwoola@gmail.com linkedin.com/in/raym0ndy +971 52 151 5432

Let's build something meaningful together.

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