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Raymond
Ariwoola

People & Culture Leader · Dubai, UAE

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About

Who I Am

I'm a Strategic People & Culture Leader with over a decade of experience driving enterprise-wide transformation across people enablement, knowledge management, learning & development, and purpose-led engagement.

Based in Dubai, I specialize in designing and executing frameworks that unify leadership, enhance organizational health, and translate strategy into meaningful employee experiences.

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Years Experience
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Lives Impacted
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Journeys Mapped
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Solutions Built
English (Full Professional) Yoruba (Professional Working)
Experience

Career Journey

Sep 2024 — Present Active

Knowledge Office Lead, People & Culture

Emirates NBD · Dubai, UAE

  • Change management for 10,000+ staff
  • Deployed Gen AI for productivity
  • Search time 3 min → 30 sec
  • KPI dashboards ensuring ROI
Feb 2023 — Sep 2024

Content & Knowledge Experience Lead

Emirates NBD · Dubai, UAE

  • 20+ enterprise knowledge initiatives
  • 75% content utilization increase
  • 50+ engagement activities
  • KM training for 2,500+ staff
Jan 2019 — Jan 2023

CX Digital Transformation Lead

Emirates NBD · Dubai, UAE

  • Owned OCOP: website, chatbot, IVR
  • 240+ service endpoints revamped
  • 100+ digital customer journeys
  • Cross-functional bridge builder
Mar 2021 — Sep 2022 Concurrent

Training Manager, L&D

Emirates NBD

  • System implementation training
  • Instructional design materials
  • L&D aligned with business priorities
Jun 2015 — Jan 2019

Senior Subject Matter Expert

Emirates NBD (Tanfeeth)

  • Mentored on technical tools
  • Authored knowledge archives
Skills

Skill Palette

Knowledge & Learning

Knowledge Management Strategy Knowledge Base Design & Maintenance Digital Learning Solutions Blended Learning Instructional Design Curriculum Development Learning Needs Analysis

Strategy & Leadership

L&D Strategy Change Management & Process Improvement Agile PMWaterfall PM Stakeholder EngagementKPI Tracking

Digital & Technical

SharePointServiceNow Sitecore CMSOracle Cloud PythonJavaScript Data AnalysisITIL

Customer & Experience

CX DesignDigital Transformation Content StrategyTraining Facilitation Service ExcellenceOmni-Channel
Education

Foundations

🎓

MSc in Computer Science

IUBH University

In Progress
🎓

BSc in Computer Science

Olabisi Onabanjo University

Completed
📜

CS50: Intro to CS

Harvard (via EDX)

Completed
📜

Associate's in CS

Lagos City Computer College

Completed

Certifications

Python: Data AnalysisAnalytics Using Python — MasterclassPython Essential TrainingCertified AssociateCertificate of Gratitude

Awards

Aspire Awards — Emirates NBD
Projects

Featured Work

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Omni-Channel Optimization

Website, chatbot, IVR — end-to-end CX transformation.

Digital StrategyCX
02

Enterprise Knowledge Platform

Search time from 3 min to 30 sec across 10,000+ employees.

KMIA
03

Gen AI Productivity Suite

Front-line productivity tools enhancing customer interactions.

Gen AIAutomation
04

Website Revamp & Self-Service

Self-service adoption for 240+ services.

UXSelf-Service
Contact

Let's Connect

Open to new opportunities, collaborations, and conversations about people strategy and transformation.

📧 raymondariwoola@gmail.com 🔗 linkedin.com/in/raym0ndy 📱 +971 52 151 5432
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