/about/exp /skills/edu /projects/contact
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> init profile --user "Raymond Ariwoola"

> // loading identity...

RAYMOND ARIWOOLA

| People & Culture Leader · Dubai, UAE

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[01] ABOUT

System Profile

AVATAR LOADING

I'm a Strategic People & Culture Leader with over a decade of experience driving enterprise-wide transformation across people enablement, knowledge management, learning & development, and purpose-led engagement. Based in Dubai, I specialize in designing and executing frameworks that unify leadership, enhance organizational health, and translate strategy into meaningful employee experiences.

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lang.en // Full Professional lang.yo // Professional Working
[02] EXPERIENCE

System Log

[2024.09 — PRESENT]● ACTIVE

Knowledge Office Lead, People & Culture

EMIRATES_NBD // Dubai, UAE

  • Change management protocols for 10,000+ nodes
  • Gen AI productivity deployment
  • Search latency: 3min → 30sec
  • KPI dashboards — real-time ROI monitoring
[2023.02 — 2024.09]

Content & Knowledge Experience Lead

EMIRATES_NBD // Dubai, UAE

  • 20+ enterprise knowledge pipelines
  • Content utilization +75%
  • 50+ engagement operations
  • KM training: 2,500+ operatives
[2019.01 — 2023.01]

CX Digital Transformation Lead

EMIRATES_NBD // Dubai, UAE

  • OCOP: website, chatbot, IVR orchestration
  • 240+ service endpoints revamped
  • 100+ digital journeys deployed
  • Cross-functional bridge protocols
[2021.03 — 2022.09]CONCURRENT

Training Manager, L&D

EMIRATES_NBD

  • System implementation training
  • Instructional design protocols
  • L&D aligned with mission parameters
[2015.06 — 2019.01]

Senior Subject Matter Expert

EMIRATES_NBD (Tanfeeth)

  • Mentored operatives on tech tools
  • Authored knowledge archives
[03] SKILLS

Core Modules

// Knowledge & Learning

Knowledge Management Strategy Knowledge Base Design & Maintenance Digital Learning Solutions Blended Learning Instructional Design Curriculum Development Learning Needs Analysis

// Strategy & Leadership

L&D Strategy Change Management & Process Improvement Agile PM Waterfall PM Stakeholder Engagement KPI Tracking

// Digital & Technical

SharePointServiceNow Sitecore CMSOracle Cloud PythonJavaScript Data AnalysisITIL

// Customer & Experience

CX DesignDigital Transformation Content StrategyTraining Facilitation Service ExcellenceOmni-Channel
[04] EDUCATION

Training Archives

🎓

MSc Computer Science

IUBH University

IN_PROGRESS
🎓

BSc Computer Science

Olabisi Onabanjo University

COMPLETED
📜

CS50: Intro to CS

Harvard (EDX)

COMPLETED
📜

Associate's in CS

Lagos City Computer College

COMPLETED

// Certifications

Python: Data AnalysisAnalytics Using Python — MasterclassPython Essential TrainingCertified AssociateCertificate of Gratitude

// Awards

Aspire Awards — Emirates NBD
[05] PROJECTS

Deployed Systems

🌐

OCOP — Omni-Channel

Website, chatbot, IVR — end-to-end CX transformation.

Digital StrategyCX
📚

Knowledge Platform

Search latency 3min → 30sec across 10K+ users.

KMIA
🤖

Gen AI Suite

Front-line productivity tools enhancing operations.

Gen AIAutomation
🎯

Website & Self-Service

Self-service adoption for 240+ services.

UXSelf-Service
[06] CONTACT

Open Channel

Encrypted channels available. Reach out for collaborations, opportunities, or a conversation about people strategy.

📧 raymondariwoola@gmail.com 🔗 linkedin.com/in/raym0ndy 📱 +971 52 151 5432
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