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People & Culture Leader — Dubai, UAE

Raymond
Ariwoola

Driving enterprise-wide transformation through people enablement, knowledge management, and purpose-led engagement.

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About

Strategic vision,
human-centered execution

A Strategic People & Culture Leader with over a decade of experience designing and executing frameworks that unify leadership, enhance organizational health, and translate strategy into meaningful employee experiences. Expert in learning strategy, digital transformation, and cultural innovation.

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Years of Experience
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Employees Impacted
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Customer Journeys
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Self-Service Solutions
English (Full Professional) / Yoruba (Professional Working)

Experience

A decade at Emirates NBD

2024 — Present

Knowledge Office Lead, People & Culture

Emirates NBD · Dubai

Enabling large-scale change and system adoption across 10,000+ employees through data-driven learning and capability enablement.

Change management strategies for 10,000+ staff — improved NPS and CSAT scores
Deployed Gen AI tools increasing front-line productivity
Reduced average search time from 3 minutes to 30 seconds
KPI-driven dashboards ensuring program effectiveness and ROI
2023 — 2024

Content & Knowledge Experience Lead

Emirates NBD · Group Customer Experience

Drove enterprise content and knowledge enablement to accelerate digital adoption and strengthen CX outcomes.

Led 20+ enterprise knowledge and digital enablement initiatives
Increased content utilization by 75% across business units
Launched 50+ engagement activities; trained 2,500+ frontline staff
2019 — 2023

CX Digital Transformation Lead

Emirates NBD & Emirates Islamic

Led group-wide omni-channel transformation, simplifying customer interactions and accelerating digital adoption.

Delivered Omni-Channel Optimization Program — website, chatbot, IVR
Complete website revamp driving self-service for 240+ services
Designed 100+ customer journeys enabling digital service requests
2021 — 2022

Training Manager, L&D

Emirates NBD · Concurrent role

Enterprise system adoption through targeted learning programs and instructional design.

Designed training for system implementations and compliance
Created facilitator guides, e-learning modules, and assessments
2015 — 2019

Senior Subject Matter Expert

Emirates NBD (Tanfeeth)

Supported L&D and business projects, mentored colleagues, authored knowledge-sharing materials.

Skills

Core competencies

01

Knowledge & Learning

Knowledge Management Strategy Knowledge Base Design & Maintenance Digital Learning Blended Learning Instructional Design Curriculum Dev Needs Analysis
02

Strategy & Leadership

L&D Strategy Change Management & Process Improvement Agile Waterfall Stakeholder Engagement KPI Reporting
03

Digital & Technical

SharePoint ServiceNow Sitecore CMS Oracle Cloud Python JavaScript Data Analysis ITIL
04

Customer Experience

CX Design Digital Transformation Content Strategy Service Excellence Omni-Channel Training Facilitation

Education

Academic foundation

IUBH University
MSc in Computer Science
In Progress
Olabisi Onabanjo University
BSc in Computer Science
Completed
Harvard (EDX)
CS50: Intro to Computer Science
Completed
Lagos City Computer College
Associate's in Computer Science
Completed

Certifications

Python: Data Analysis Analytics Using Python — Masterclass Python Essential Training Certified Associate Certificate of Gratitude

Honors & Awards

Aspire Awards — Emirates NBD

Selected Work

Key initiatives

◐

Omni-Channel Optimization Program

Website transformation, chatbot enablement, and EVA-IVR enhancement for consistent end-to-end customer experiences.

Digital Strategy CX Design
◑

Enterprise Knowledge Platform

Redesigned knowledge architecture reducing search time from 3 minutes to 30 seconds across 10,000+ employees.

Knowledge Mgmt Information Architecture
◧

Gen AI Productivity Suite

Implemented Gen AI tools across front-line staff driving measurable improvements in productivity and customer interactions.

Gen AI Automation
◨

Website Revamp & Self-Service

Led public website revamp for Emirates NBD and Emirates Islamic, driving self-service adoption for 240+ services.

UX/UI Self-Service

Testimonials

What people say

"

Raymond brings a unique blend of strategic vision and hands-on execution. His ability to translate complex transformation goals into actionable programs is truly remarkable.

— Colleague
Emirates NBD
"

His knowledge management initiatives fundamentally changed how our teams access and share information. The impact on productivity has been outstanding.

— Colleague
Emirates NBD

Contact

Let's connect

Open to exploring new opportunities, collaborations, and meaningful conversations around people strategy and digital transformation.

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