AboutJourney GrowthRoots HarvestConnect

🌱 Welcome to my garden

Raymond
Ariwoola

People & Culture Leader · Dubai, UAE

Explore Connect
🍃
🌿 About

The Story of Growth

Photo coming soon

I'm a Strategic People & Culture Leader with over a decade of experience driving enterprise-wide transformation across people enablement, knowledge management, learning & development, and purpose-led engagement. Based in Dubai, I specialize in designing and executing frameworks that unify leadership, enhance organizational health, and translate strategy into meaningful employee experiences.

0
Years Growing
0
Lives Touched
0
Paths Created
0
Solutions Bloomed
🌐 English (Full Professional) 🌐 Yoruba (Professional Working)
🌳 Journey

Growth Rings

Sep 2024 — Present

Knowledge Office Lead, People & Culture

Emirates NBD · Dubai, UAE

  • Change management for 10,000+ staff
  • Deployed Gen AI for productivity
  • Reduced search time 3min → 30sec
  • KPI dashboards ensuring ROI
Feb 2023 — Sep 2024

Content & Knowledge Experience Lead

Emirates NBD · Dubai, UAE

  • Led 20+ enterprise knowledge initiatives
  • 75% content utilization increase
  • 50+ engagement activities launched
  • KM training for 2,500+ staff
Jan 2019 — Jan 2023

CX Digital Transformation Lead

Emirates NBD · Dubai, UAE

  • Owned OCOP: website, chatbot, IVR
  • Website revamp for 240+ services
  • 100+ digital customer journeys
  • Cross-functional bridge builder
Mar 2021 — Sep 2022

Training Manager, L&D

Emirates NBD Concurrent

  • Training for system implementations
  • Instructional design materials
  • L&D aligned with business priorities
Jun 2015 — Jan 2019

Senior Subject Matter Expert

Emirates NBD (Tanfeeth)

  • Mentored on technical tools
  • Authored guides and knowledge materials
🌱 Growth

Cultivated Skills

🧠 Knowledge & Learning

Knowledge Management Strategy Knowledge Base Design & Maintenance Digital Learning Solutions Blended Learning Instructional Design Curriculum Development Learning Needs Analysis

🚀 Strategy & Leadership

L&D Strategy Change Management & Process Improvement Agile PM Waterfall PM Stakeholder Engagement KPI Tracking

💡 Digital & Technical

SharePointServiceNow Sitecore CMSOracle Cloud PythonJavaScript Data AnalysisITIL

🎯 Customer & Experience

CX DesignDigital Transformation Content StrategyTraining Facilitation Service ExcellenceOmni-Channel
🌳 Roots

Deep Foundations

🎓

MSc in Computer Science

IUBH University

In Progress
🎓

BSc in Computer Science

Olabisi Onabanjo University

Completed
📜

CS50: Intro to CS

Harvard (via EDX)

Completed
📜

Associate's in CS

Lagos City Computer College

Completed

🏅 Certifications

Python: Data Analysis Analytics Using Python — Masterclass Python Essential Training Certified Associate Certificate of Gratitude

🏆 Honors & Awards

Aspire Awards — Emirates NBD
🌻 Harvest

Fruits of Labor

🌐

Omni-Channel Optimization

Website, chatbot, IVR — end-to-end customer experience transformation.

Digital StrategyCX
📚

Knowledge Platform

Search time from 3min to 30sec across 10,000+ employees.

KMIA
🤖

Gen AI Suite

Front-line productivity tools enhancing customer interactions.

Gen AIAutomation
🎯

Website Revamp

Self-service adoption for 240+ services.

UXSelf-Service
🌺 Connect

Let's Grow Together

Open to new opportunities, collaborations, and conversations around people strategy and growth.

📧 raymondariwoola@gmail.com 🔗 LinkedIn 📱 +971 52 151 5432
Send a Message