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RAYMOND
ARIWOOLA

PEOPLE & CULTURE LEADER | DUBAI, UAE

ENTER CONNECT
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OPERATOR PROFILE

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Strategic People & Culture Leader with over a decade of experience driving enterprise-wide transformation across people enablement, knowledge management, learning & development, and purpose-led engagement. Based in Dubai, specializing in designing and executing frameworks that unify leadership, enhance organizational health, and translate strategy into meaningful employee experiences.

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ENGLISH (Full Professional) YORUBA (Professional Working)
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MISSION LOG

SEP 2024 — PRESENT

KNOWLEDGE OFFICE LEAD, PEOPLE & CULTURE

Emirates NBD · Dubai, UAE

  • Change management for 10,000+ staff improving NPS/CSAT
  • Deployed Gen AI increasing front-line productivity
  • Reduced search time 3min → 30sec
  • KPI dashboards ensuring program ROI
FEB 2023 — SEP 2024

CONTENT & KNOWLEDGE EXPERIENCE LEAD

Emirates NBD · Dubai, UAE

  • Led 20+ enterprise knowledge initiatives
  • Increased content utilization by 75%
  • Launched 50+ engagement activities
  • KM training for 2,500+ staff
JAN 2019 — JAN 2023

CX DIGITAL TRANSFORMATION LEAD

Emirates NBD · Dubai, UAE

  • Owned OCOP: website, chatbot, IVR
  • Public website revamp for 240+ services
  • Designed 100+ digital customer journeys
  • Bridged Business, IT, CRM, Risk, Legal
MAR 2021 — SEP 2022

TRAINING MANAGER, L&D

Emirates NBD CONCURRENT

  • Training programs for system implementations
  • Facilitator guides, e-learning, assessments
  • Aligned L&D with business priorities
JUN 2015 — JAN 2019

SENIOR SUBJECT MATTER EXPERT

Emirates NBD (Tanfeeth) · Dubai, UAE

  • Mentored on technical tools & process enhancements
  • Authored guides, training docs, knowledge materials
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TECH LOADOUT

🧠 KNOWLEDGE & LEARNING

Knowledge Management Strategy Knowledge Base Design & Maintenance Digital Learning Solutions Blended Learning Programs Instructional Design Curriculum Development Learning Needs Analysis

🚀 STRATEGY & LEADERSHIP

L&D Strategy Change Management & Process Improvement Project Management (Agile) Project Management (Waterfall) Stakeholder Engagement KPI Tracking & Reporting

💡 DIGITAL & TECHNICAL

SharePointServiceNow Sitecore CMSOracle Cloud (OCI) PythonJavaScript Data AnalysisITIL Practices

🎯 CUSTOMER & EXPERIENCE

CX DesignDigital Transformation Content StrategyTraining Facilitation Service ExcellenceOmni-Channel Strategy
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DATA BANKS

🎓

MSC COMPUTER SCIENCE

IUBH University of Applied Sciences

IN PROGRESS
🎓

BSC COMPUTER SCIENCE

Olabisi Onabanjo University

COMPLETED
📜

CS50: INTRO TO CS

Harvard University (via EDX)

COMPLETED
📜

ASSOCIATE'S IN CS

Lagos City Computer College

COMPLETED

🏅 CERTIFICATIONS

Python: Data Analysis Analytics Using Python — Masterclass Python Essential Training Certified Associate Certificate of Gratitude

🏆 HONORS & AWARDS

Aspire Awards — Emirates NBD
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MISSION FILES

🌐

OMNI-CHANNEL OPTIMIZATION

Website transformation, chatbot enablement, EVA-IVR enhancement for end-to-end CX.

Digital StrategyCX
📚

KNOWLEDGE PLATFORM

Reduced search time from 3min to 30sec across 10,000+ employees.

KMIA
🤖

GEN AI SUITE

Gen AI tools for front-line productivity and enhanced customer interactions.

Gen AIAutomation
🎯

WEBSITE REVAMP

Self-service adoption for 240+ services through improved UX.

UXSelf-Service
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OPEN CHANNEL

Open to new opportunities, collaborations, and conversations around people strategy, digital transformation, and organizational growth.

📧 raymondariwoola@gmail.com 🔗 LinkedIn 📱 +971 52 151 5432
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