about experience skills education projects contact
raymond@portfolio ~ %
$ whoami
Raymond Ariwoola
role: Knowledge Office Lead, People & Culture org:  Emirates NBD · Dubai, UAE focus: Digital Transformation · Knowledge Management · CX
$ cat mission.txt
Driving enterprise-wide transformation through people
enablement, knowledge management, and purpose-led engagement.
./explore ping me

about.config

About.me

A Strategic People & Culture Leader with over a decade of experience designing and executing frameworks that unify leadership, enhance organizational health, and translate strategy into meaningful employee experiences. Expert in learning strategy, digital transformation, and cultural innovation.

0
Years Experience
0
Employees Impacted
0
Customer Journeys
0
Self-Service Solutions
1const raymond = {
2 location: "Dubai, UAE",
3 company: "Emirates NBD",
4 role: "Knowledge Office Lead",
5 years: 10,
6 passion: "People & Culture",
7 languages: ["English", "Yoruba"],
8 // Turning complexity into clarity
9};

work.history

Experience[]

2024 — Present Knowledge Office Lead, People & Culture
Emirates NBD · Dubai

Enabling large-scale change and system adoption across 10,000+ employees through data-driven learning and capability enablement.

Change management strategies for 10,000+ staff — improved NPS and CSAT scores
Deployed Gen AI tools increasing front-line productivity
Reduced average search time from 3 minutes to 30 seconds
KPI-driven dashboards ensuring program effectiveness and ROI
2023 — 2024 Content & Knowledge Experience Lead
Emirates NBD · Group Customer Experience

Drove enterprise content and knowledge enablement to accelerate digital adoption and strengthen CX outcomes.

Led 20+ enterprise knowledge and digital enablement initiatives
Increased content utilization by 75% across business units
Launched 50+ engagement activities; trained 2,500+ frontline staff
2019 — 2023 CX Digital Transformation Lead
Emirates NBD & Emirates Islamic

Led group-wide omni-channel transformation, simplifying customer interactions and accelerating digital adoption.

Delivered Omni-Channel Optimization Program — website, chatbot, IVR
Complete website revamp driving self-service for 240+ services
Designed 100+ customer journeys enabling digital service requests
2021 — 2022 Training Manager, L&D
Emirates NBD · Concurrent role

Enterprise system adoption through targeted learning programs and instructional design.

Designed training for system implementations and compliance
Created facilitator guides, e-learning modules, and assessments
2015 — 2019 Senior Subject Matter Expert
Emirates NBD (Tanfeeth)

Supported L&D and business projects, mentored colleagues, authored knowledge-sharing materials.

skills.json

Tech.stack

⚡
Knowledge & Learning
Knowledge Management Strategy Knowledge Base Design & Maintenance Digital Learning Blended Learning Instructional Design Curriculum Dev Needs Analysis
◈
Strategy & Leadership
L&D Strategy Change Management & Process Improvement Agile Waterfall Stakeholder Engagement KPI Reporting
</>
Digital & Technical
SharePoint ServiceNow Sitecore CMS Oracle Cloud Python JavaScript Data Analysis ITIL
⟐
Customer Experience
CX Design Digital Transformation Content Strategy Service Excellence Omni-Channel Training Facilitation

education.log

Edu()

IN PROGRESS
MSc in Computer Science
IUBH University
COMPLETED
BSc in Computer Science
Olabisi Onabanjo University
COMPLETED
CS50: Intro to Computer Science
Harvard (EDX)
COMPLETED
Associate's in Computer Science
Lagos City Computer College

certifications.log

Python: Data Analysis Analytics Using Python — Masterclass Python Essential Training Certified Associate Certificate of Gratitude

awards.log

Aspire Awards — Emirates NBD

projects.init

Projects{}

// 01

Omni-Channel Optimization Program

Website transformation, chatbot enablement, and EVA-IVR enhancement for consistent end-to-end customer experiences.

Digital Strategy CX Design
// 02

Enterprise Knowledge Platform

Redesigned knowledge architecture reducing search time from 3 minutes to 30 seconds across 10,000+ employees.

Knowledge Mgmt Info Architecture
// 03

Gen AI Productivity Suite

Implemented Gen AI tools across front-line staff driving measurable improvements in productivity and customer interactions.

Gen AI Automation
// 04

Website Revamp & Self-Service

Led public website revamp for Emirates NBD and Emirates Islamic, driving self-service adoption for 240+ services.

UX/UI Self-Service

feedback.log

Console.log(feedback)

$ cat review_01.txt

"Raymond brings a unique blend of strategic vision and hands-on execution. His ability to translate complex transformation goals into actionable programs is truly remarkable."

— Colleague
Emirates NBD
$ cat review_02.txt

"His knowledge management initiatives fundamentally changed how our teams access and share information. The impact on productivity has been outstanding."

— Colleague
Emirates NBD

connect.sh

$ ssh connect

Open to exploring new opportunities, collaborations, and meaningful conversations around people strategy and digital transformation.

Email raymondariwoola@gmail.com LinkedIn linkedin.com/in/raym0ndy Phone +971 52 151 5432
./send_message